Online Ordering Help

Please use the information below to find answers to any questions you may have while shopping at

Placing Your Order

General Information

Find A Product

When looking for a product, you may use the Search Box located at the top of each page or browse the Category links which are located underneath the Search Box.

Search Box: Simply enter a product number from the catalog or any keyword(s) that may describe the item that you wish to locate. Please note that the Search Box will also accept partial product numbers (ex: 21200) or multiple keywords (ex: blue pen) to help you locate your items.

*Use the guided navigation on the left hand side to refine your search

Category Links: Click or hover over on the category you would like to browse. A list of subcategories will display for you to choose from. You will keep clicking through the subcategories until you have a list of items to view.

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Create an Order

You may create an order quickly by using the Quick Order button located in the top left right area of the page. Click here and you are brought to a page that will allow you to quickly enter in the product number and quantity for up to 10 items at a time.

After locating your product, via searching/browsing/quick order, use the Add to Cart button to add the item(s) to your shopping cart. The totals of your Shopping Cart will appear at the top right portion of your screen and remain there until you either checkout or remove them from the cart (even if you log off and come back in 3 days). To update or remove any items in your shopping cart, simply click on the Shopping Cart and make your changes. Be sure to click Update Cart when you're done to save all changes.

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Create a Shopping List

To create your own personal shopping list, click on the Manage Lists link which is located in the top section of the page under Quick Order. You will be asked to name your new list. Once the list has been created it will appear in the top section of the page. If you have more than one list, there will be a drop down menu here. You may add items to your shopping list any time you locate your product via searching/browsing/quick order. Whenever you see an Add to Cart button, you will see an Add to List button under it. Clicking on Add to List will add the product to your Default list. If you have multiple shopping lists you can click the down arrow to the right of Add to list to select which list you would like that product added to.

*Note: To change which list if your default list, simply click on Manage Lists and you can Edit the list you wish to be your new default.

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Shipping Information

Due to your organization’s account setting, the checkout process for your orders will not take place on the WB Mason website. Upon completion of your order, your shopping cart will be sent back into your ERP system where shipping information will be selected.

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Safe Shopping

W.B. Mason protects your ordering information during and after your shopping experience. Our site uses the latest in security technology including 128-Bit Secure Socket Layer (SSL). SSL is the industry standard and among the strongest technologies for encrypting data and securing electronic transactions.

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Q. What do I do if I need help?
A. Call your Customer Service Team at: 1-888-WBMASON OR Click here to Contact Us via email.

Q. My Shopping Cart seems to be duplicating, why?
A. This may be caused when using the Quick Order page, adding your items to your cart and then hitting the Back button on your browser to either make a changes and then hitting Add to Cart again, this will resend your original page to the cart, duplicating the item quantities. Once you have added your items to the Shopping Cart and you see them in the left hand column - the only place to change or remove these items is in the cart - you shouldn't need to use the Back button on your browser while shopping online with WB Mason - if you use the buttons and features supplied to you within the pages, you shouldn't have any further problems.

Q. How will my order be delivered?
A. All deliveries within our service area (Masonville) are made on W.B. Mason's own trucks . Outside of our Masonville, we use UPS next day service.

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Policies & Terms

Need Help?

Need help?
Check out the Help PDF

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